Join us

As a Gravitas team member, you'll leverage state-of-the-art expertise to help clients achieve their objectives. You’ll bring your insights and be recognised for your contributions. Work alongside dedicated colleagues, engage in stimulating projects, and celebrate our shared accomplishments.

Our culture breeds success

We innovate tirelessly

We’re on the leading edge of insights and transformation.

We consider ourselves partners

We have clients who trust us to bring all we can be, and encourage us to push boundaries.

We set the pace in the industry

We win awards, but we’re cool about it. No biggie, it’s what we do.

Our vision is powered by our values

Our values represent the collective identity of Gravitas. We are like-minded, passionate professionals who want to make a difference for ourselves, our clients, our industry. We use our values in assessing both people and performance.

Visionary

We think of who might be, should be and could be. We work to make our mark in the future now.

Spirited

Infectious and magnetising energy, passion, determination and fun. We relish a challenge with both heart and mind.

Genuine

Grounded in reality, and committed to truth that is deeply considerate, constructive and caring.

Entrepreneurial

Brave, bold, and the force that fosters change. We celebrate co-creation and pride ourselves in making others the hero.

Pragmatic

We have the know-how to knock down the hurdles, rise above the barriers, and turn the theory into action.

Dependable

Unfailing wingmen who instill trust and confidence by always making it happen.

What our people say

“Gravitas allows me to contribute my skills in a meaningful manner and make an effective impact while working with a passionate and talented team that feel like family.”
Shanaka Edirisinghe, Finance Analyst
“Gravitas is more than just a workplace; it’s a family. The combination of brilliant colleagues, cutting-edge projects, and a supportive environment makes it an exceptional place to work.”
Amber Gouzy, CRM Director
"Working in Gravitas is really a highlight of my career. I have been given the trust to be creative, explore new methodologies and push the innovative boundaries. We face different challenges every day and we come up with better solutions every time."
Vincent Tang, Lead Data Scientist
“Gravitas as a tight-knit working community fostering a great synergy amongst talented individuals which made my career transition a fulfilling journey.”
Jojo Wong, Data Scientist
“The authenticity, mentorship, and supportive culture at Gravitas truly fosters collaboration and innovation. Taking ownership and contributing to the success of our clients is the most fulfilling part of my role.”
Madeleine Estephan, Director - CRM Programs
“From the get-go, the team at Gravitas made me feel welcome and part of the business. Having worked at large corporates for years it is refreshing and exciting to be part of an innovative and market leading business that has the client and customer at the forefront at all times.”
Emily Hannah, Executive Assistant
"Working at Gravitas has provided an exciting transition to consulting for me. The team comes together smoothly, contributing the right mix of specialist skills to address the needs of our clients. By collaborating closely with our clients, there's no boundary to what we can achieve together."
Kirsten Bryden, Insights Lead

Current roles available

CONTRACT

Melbourne
CVM Insights Lead

This senior role will lead the development of actionable insights that shape customer strategy, drive loyalty and engagement, and influence campaign design and performance.

You’ll play a pivotal role in connecting business outcomes, marketing priorities, and behavioural data to inform decisions, optimise campaigns, and support the evolution of our client’s customer programs.

This is not a pure data science or analytics role, we’re looking for a confident communicator who can turn complexity into clarity, operate comfortably in ambiguity, and influence senior stakeholders

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CONTRACT

Melbourne
Customer Strategy & Engagement Lead

This role is central to modernising and elevating the end-to-end customer experience across a portfolio of retail businesses, focusing on delivering data-driven, high-impact customer journeys that drive loyalty and lifetime value. 

As part of a cross-functional program team, you will work closely with marketing, analytics, insights, product, and campaign delivery teams to design and implement customer strategies that are personalised, measurable, and aligned with commercial goals.

 

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CONTRACT

Melbourne
Project Manager / Client Services

In this role you’ll operate like a “traffic controller,” ensuring that all components of marketing and CX projects, including customer strategy, loyalty, analytics, campaign development, and execution run smoothly.

You will be responsible for coordinating timelines, managing interdependencies, flagging risks early, and keeping project plans up to date and aligned.

Success in this role requires strong stakeholder engagement, a practical understanding of marketing and data workflows, and campaign literacy across both traditional and digital channel

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Frequently asked questions

We’re renowned for our deep expertise in CRM and insights generation, cutting-edge analytical techniques, and tailored solutions for each client. Our diverse professionals collaborate closely with clients to understand their unique needs and deliver actionable insights that drive growth and customer engagement. 

We’re ISO certified and adhere to strict data quality and privacy standards, using advanced data cleansing and validation techniques to ensure accuracy and reliability. We also work with clients to identify and address potential data gaps, providing robust and trustworthy insights that drive informed decision-making.

We’re still young, but have an impressive roster of great experience across various industries, including retail, finance, healthcare, and technology. Our breadth of experience allows us to develop tailored solutions that cater to each industry’s specific challenges and goals.

Simple, we make the trends… Our team is committed to staying at the forefront of the rapidly evolving data landscape. We invest in continuous learning and professional development to ensure our clients benefit from the latest tools, techniques, and best practices in CRM and insights generation.

Gravitas has a track record of delivering significant value to our clients. For example, we recently helped a major Australian retailer develop an award-winning, data-driven customer segmentation strategy that resulted in a 25% increase in customer engagement and a 15% boost in sales. We pride ourselves on transforming raw data into actionable insights that drive tangible results.

We’re committed to building strong, long-term relationships with our clients. We provide ongoing support, from initial consultations to post-project analysis, ensuring our clients have the tools and insights they need to succeed. With our collaborative approach, you can expect a true partnership that maximises the value of your data and drives continuous improvement.

We’re excited to learn more about your organisation and its data needs. To get started, please contact us to schedule a consultation. We’ll work closely with you to understand your goals, challenges, and requirements and identify collaboration opportunities that will unlock your data’s full potential.

Let us accelerate customer growth for your brand

Request a meeting today

We specialise in Customer Value Management through data and experience

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